You should inspect your product(s) when you receive them for defects or damage. If you find a defect or damage within 30 days, contact our Customer Care Team as soon as possible at andreajewelry17@gmail.com with your WEB order number to hand.

1. Standard Returns

If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund.

We offer free returns for all orders. For international orders, returns will be at the customer’s expense.

For all postal returns:

  • Your item/s must be unused/unworn and any security tags must still be attached. All returned items must be in the original packaging. Any items damaged in transit back to us as a result of not being sent back in the original packaging, will be sent directly back to you and will be ineligible for a refund.
  • We regret that in line with current “Health & Hygiene” regulations we are unable to accept returns of earrings/pierced jewellery unless the goods are faulty.
  • Make sure the package is sealed securely.
  • Contact us to guide you on how to return or exchange your product

Contact us and we will guide you on how to return or exchange your product

We aim to process your returns as quickly as possible but please allow up to 14 working days for the refund to be processed from the day you return the products. You will be notified via email when we have processed the refund. Please allow further 2-5 working days for your account to be credited or 2-5 working days for an exchange/replacement item to be sent.

Do not let your costume jewellery come into contact with perfume, hairspray, deodorants, body spray, creams and lotions. The wearing of costume jewellery whist asleep, in the shower, sauna or whilst participating in sports is not recommended.

We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure.

To return items by post, please follow the instructions below:

  1. Please make the necessary comments on your despatch note and enclose within your parcel. 
  2. Contact us and we will guide you on how to return or exchange your product.
  3. Upon receipt, if your item is still in stock, our returns department will send your replacement items out to you. This will be sent to the delivery address on the original order. 
  4. If your item is out of stock or no longer available we will process a refund for the item(s). 

For combination purchases (“buy one, get cheapest free” or “get the lowest priced item free”), you must return any free items or vouchers back for us to process a refund.

Unfortunately once personalised we are unable to exchange or refund items unless the item is faulty. For any further information please contact us.