Frequently Asked Question
We are always happy to help when we can,but before you contact us,someone may have already asked the same question.Here are the frequently asked questions,hopefully you can find your answers here.
Promotions And Payment
How do I use a promotional code?
Upon checkout you will have the option to add a promotional code, simply enter the code exactly as it has been printed and you will receive the discount stated*. *Terms and conditions will apply.
How can I pay for my order?
We accept payment from all major payment cards including, MasterCard, Visa, Maestro, and PayPal. We also accept payments through Klarna. If you have any difficulties with payment, please contact us.
Orders And Delivery
How do I know if you have received my order?
Upon placing your order you will receive a confirmation of your order via email. This is NOT a confirmation of dispatch, please check the order details and contact us immediately if there are any mistakes.
How do I know if my order has been shipped?
As soon your order is dispatched from our warehouse you will be sent an email to confirm that it’s on its way. You will find tracking details on the email.
How long will it take for my order to arrive?
This depends on the delivery method you have chosen upon checkout; please see our Delivery Details page.
What happens if I’m not in when my order arrives?
If you are waiting for a delivery in the UK and you are not in when our courier has tried to deliver, they will normally leave a note to inform you of your delivery options.
I have received a wrong item in my order. What do I do?
Firstly we apologise for the mistake, please contact us, via the contact us page, so we can arrange to correct the error.
An item is missing from my order. What do I do?
Firstly we apologies for the mistake, please contact us, via the contact us page, so we can arrange to correct the error.
What do I do if I receive a faulty item in my order?
If you receive and item and it is damaged, please send it back to us by following the instructions on our Returns Policy.
How do I cancel my order?
Please contact us immediately by email, if the order has not been processed we will try to cancel. However, if the order has already been processed we are unable to cancel. Instead, you will have to return the order back to us for a full refund.
Returns
How do I return an item?
We have a free post return process; please see our Returns Policy page.
Have you received my item?
We aim to process your returns as quickly as possible but please allow up to 14 working days for the refund to be processed from the day you return the products. You will be notified via email when we have processed the refund. Please allow further 2-5 working days for your account to be credited or 2-5 working days for an exchange/replacement item to be sent.
Can I return an item to store?
Unfortunately, we are unable to carry out refunds or exchanges in any of our stores, please see our Returns Policy page for how to return your item.
Do you sell gift cards?
Does my item come with a box? Can I get a gift box?
Items will only be dispatched in a gift box if the product is depicted in a box and/or the product description specifies a gift box is included. Gift boxes are available for purchase.
How do I stop my items from tarnish
Do not let your costume jewellery come into contact with perfume, hairspray, deodorant, body spray, creams and lotions. The wearing of costume jewellery whilst asleep, in the shower, bath, sauna or whilst participating in sport is not recommended.
To keep your Sterling Silver jewellery looking beautiful we recommend you use a high quality cleaning cloth and avoid the use of silver dips.
To bring back sparkle to stones, wash in warm soapy water, rinsing in clean water. Avoid contact with chemicals including chlorine and bleach. Store carefully in a cool dry place.
Where can I find a ring size guide
The ring size guide can be found here
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Years of experience in jewelry manufacturing · EU standards globally accepted
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Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
